New to Ground Zero? Start here...

Welcome to Ground Zero! Our classes are suitable for all levels of fitness. It’s recommended that you do 150 mins of cardiovascular exercise per week, so we encourage you to come at least 3 times per week to fully maximise the benefits of your workout experience. Let’s get it!

How do I buy credits and memberships?

To book a class, create an account and purchase credits from the BUY page. There are 2 ways to purchase credits: class series and memberships. One class equals one credit. Credits can be used for all classes, unless otherwise specified. Some classes, like our ’90 Minute Ride’, will require two credits to book.

How do I book Classes?

Our booking window opens every Thursday at 12 PM for off-peak classes and Friday at 12 PM for peak classes, allowing you to book up until the following Sunday. You can secure a spot as late as 5 minutes before class starts.If your desired class is fully booked, no sweat – join the online waitlist for a chance at a last-minute spot.You can book for yourself and up to 1 friend per class. Need to book for a larger group or arrange a private class? Just reach out to us directly, and we’ll sort you out!

What should I bring to class?

All you need is your workout gear. We’ve got everything else covered! We have towels, Omno hair and Bioderma body products for your post-workout shower, and hairdryers and straighteners to get you ready after class.For our Ride classes, we have Shimano SPD-SL cleated shoes for you to use free of charge, but if you prefer to use your own cleated shoes, feel free to bring them with you.Staying hydrated when you work out is vital, so make sure to bring a water bottle. If you don’t have a bottle with you, we have bottled water available for purchase at check-in.We have a strict no phones in class policy. Please leave your phone behind in your locker, so that you and everyone around you can enjoy your workout without any distractions.

What should I expect during check in?

Arrive at least 15 minutes before class starts, and no later than 5 minutes before and sign in at the front desk.We ask that you please check in no less than 4 minutes before the start of your class, to ensure you can be safely set up to enjoy your workout. Unfortunately, failure to check in on time will result in you missing class.If you’re doing a Ride class, we have SPD-SL cleated shoes for you to use free of charge, but if you’d prefer to use your own cleated shoes, feel free to bring them with you.If you haven’t come changed, we have changing rooms and lockers that you can use free of charge.

How do waitlists works?

You can join the waitlist for any fully booked class online. We’ll allocate spaces on a first come, first served basis. You’ll need a credit in your account to secure your spot.If you’re on the waitlist and a spot becomes available within 12 hrs of class starting (up to 30 mins prior), you’ll be sent an email to ask if you want to accept the spot.We ask that you please check in no less than 4 minutes before the start of your class, to ensure you can be safely set up to enjoy your workout. Unfortunately, failure to check in on time will result in you missing class.If you can’t make a class you are booked into, we please ask you to cancel your place to allow space for another member of the community.

What is the walk-in waitlist?

You can join the walk-in waitlist on the day to try grabbing a last-minute spot.
Simply ask our Front of House team to join the walk-in waitlist and any spots that haven’t been checked into 4 minutes before the start time of class will be released.
Please note, these are allocated on a first come first served basis.
We only accept Walk-Ins 30 mins before the start of class.
  • You have to remain in the studio to keep your spot on the walk-in waitlist.
Bike selection is unavailable for walk-ins.
  • Walk-ins will take the remaining bikes available.

Do you offer student discounts?

Absolutely! We offer a special Student Series with 10, 20, or 50 classes at a super affordable rate—perfect for student budgets

How old do I have to be to attend a class at Ground Zero

You must be:
14 years of age to attend any Ride Classes at Ground Zero.
16+ To attend Resistance
If you are under 18, you must inform a staff member, register a User Account with Ground Zero and have a parent/guardian 18+ to sign a consent form.
If you under 16 years old, you must always be accompanied by a parent/guardian in class.
For ride Classes only, you must also meet the height requirement of 1.5m

Studio Memberships

Our memberships are by far the cheapest way to train. Make the commitment and unlock a cheaper credit rate with a monthly plan.

What is the minimum term for my membership?

There are no lock-in period for studio memberships. Memberships can be cancelled at anytime.

How will i get billed?

Payment is billed monthly in advance using the card saved to your account. To ensure smooth processing, please keep your card details up to date. A saved card is required for payment.

Late Cancel/No Show Penalty

A $15 No Show/Late Cancellation fee applies to unlimited memberships. Please note that guest passes or complimentary classes cannot be used to offset this charge. Feeling unwell? Cancel your class right away and email us your MC so we can keep it on record.

Class series

    Want to keep it casual? Our class series packs give you the flexibility to workout as much as you like. Choose from:

  • Standard series
    • Access to all classes
    • Book up to 2 spots per class
  • Off-peak series
    • Access to weekday classes before 6pm and weekends after 12noon
    • Book up to 2 spots per class
  • Student series
    • Access to all classes for members who have a valid student pass
    • Sharable with one other student
    • Unable to assign guest

Can I share a class pack with my friend?

Yes, it’s always great to have a buddy to motivate and share work out goals with. How?Sign up, buy either Standard, Off-peak or Student series class pack, and then email us at hello@groundzero.sg with your full names and the two associated email addresses so that we can link both accounts with the package that has been purchased.All sales are strictly non-refundable and non-transferable.

Can I extend my credits?

Expired classes? Don’t sweat it. Roll them over to a new class pack within 6 months of expiry. Please note that the new class pack must be purchased after the previous one has expired; otherwise, the rollover will not be applicable.
Applicable to only Standard, Student and Off-Peak Series.

If I am sick and did not cancel my class 12 hours prior to my class?

Please cancel your class through your account as soon as you know you can’t make it.If you’re unwell, email us at hello@groundzero.sg with the subject line: “NO SHOW WAIVER” and attach your medical certificate (MC).Credits will only be returned for the class scheduled on the day of your doctor’s visit. If you’re still unwell, kindly cancel all future bookings within the cancellation window.If no cancellation is recorded and you miss the class, we won’t be able to return your credits.